Your business works. It just works around things it shouldn't have to.
Right now you're being sold AI tools, fractional leaders, and delegation systems. None of them work until someone makes your business legible first.
I find what your business learned to work around. Then I build the logic it never had.
Sound Familiar?
01. You've answered the same question three times this week and it still isn't resolved.
02. A process exists. It just lives entirely in one person's head.
03. Your team is capable. The handoffs between them aren't.
04. You've grown past the point where figuring it out as you go is a strategy.
05. You know something is off. You just don't have time to find exactly what.
06. Everyone else seems to be figuring out AI. You're not sure what you'd even point it at.
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The Entry Point
Your business runs on what's in your head. That works fine until you try to hand any of it off — to a new hire, a tool, or AI. In one focused session, we map how your business actually operates, tracing where knowledge lives, where decisions stall, and where growth is being quietly absorbed by workarounds nobody ever named.
You'll receive a detailed, written findings report telling you exactly what's creating friction, why it matters, and what needs to exist before any of it can actually work. Not a generic report. A clear-eyed read of your specific business.
20 minutes for the Fit Call, one session for the diagnostic, and your findings arrive within 3 business days.
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What's Included:
Free 20-minute Fit Call to confirm it's the right time and the right fit
75 to 90-minute paid diagnostic session
Written findings summary delivered after the session
From First Call to Clear Direction
01. We Make Sure It's the Right Fit
A free 20-minute call to confirm this is the right fit before any money changes hands.
02. We Map What's Actually Happening
A focused 75 to 90-minute session where we map exactly how your business operates and where it's working around itself.
03. You Get a Clear Picture and a Path Forward
Within 3 business days, you receive a written findings summary of exactly what's creating friction and what to address first.
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What Comes Next
The diagnostic is where we start. Here's what we build from there.
Every engagement starts with the diagnostic. What you build from there depends on what we find — and you won't have to figure out what comes next.
Workflow Mapping
Before anything gets fixed, we need to see it clearly. This maps how work actually moves through your business — every step, every handoff, every place where someone improvised a solution that quietly became the way things are done.
SOP Development
Built from what we found in your diagnostic, not from a generic template. These procedures reflect the corrected version of how your business should run, written clearly enough that the right person can execute without having to track you down first.
System Architecture
Once we know what the process should look like, we design the infrastructure that supports it. The right tools, connected in the right order, built around what your specific business truly needs rather than a standard tech stack retrofitted to fit.
Implementation
This is where the design becomes real. Every system, every procedure, every connection gets embedded into the actual rhythm of your business so that what we built together gets used instead of filed away.
Ongoing Operations Support
Your business will grow into new friction as it scales. This keeps the systems current, catches what starts to break before it compounds, and makes sure everything we built together continues to hold.
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PLACEHOLDER
Is This For You?
The right fit matters as much as the right work.
This IS for you if:
This is NOT for you if:
• You have tried to fix the same problem more than once and it keeps coming back in a different form.
• You have already decided what the solution is and need someone to execute it.
• Your business is growing but the way it operates has not kept pace with it.
• You are looking for a strategy consultant who will tell you where to take the business.
• You want someone to find what is actually broken, not confirm what you already believe.
• You are not willing to hear that the problem you came in with might not be the problem worth solving first.
• You are about to hire, hand something off, or add automation — and you want to know your business is actually ready for it.
• You are confident your operations are solid and just need someone to help you move faster.
PLACEHOLDER
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About
There is a specific kind of founder who ends up here.
I have worked inside operations across healthcare, technology, and organizations at every stage of growth, and the same thing kept happening regardless of the role: I would find the structural problem nobody hired me to find. The workaround that had become gospel. The handoff that worked fine until it didn't. I named it, built what should have existed, and kept getting pulled into bigger rooms because of it.
What costs you most in a business are rarely the obvious fires. They are the 47 small things your team works around every single day without realizing it, until you add them up and realize they are the system. The people closest to the work stop seeing them because proximity normalizes dysfunction until the dysfunction becomes just how things run. That is what the diagnostic finds. And that is what you get with Baseline: not a consultant who validates what you already suspect, but someone who finds what proximity made invisible and builds the systems that make sure it stays found.
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The Pattern Holds Across Every Room
"Working with Devon is a rare mix of easy collaboration and sharp problem-solving. She has a natural ability to look at a messy operational issue, separate noise from what actually matters, and identify the root cause. I’ve seen her take on problems where the data, process, and team experience didn’t align, and instead of accepting the first answer, she dug deeper, found the disconnect, and helped create a better path forward.She is curious, thoughtful, and highly effective at translating complicated issues into clear, practical solutions. Devon is also a great listener and partner: she makes the work feel collaborative while still bringing strong original thinking to the table. I would recommend her to any organization looking for someone who can meaningfully and sustainably improve operations!"
- Julie W., Client Operations Director
"Devon has an incredible ability to build processes and structure that drive long-term results — and she does it in a way that keeps teams aligned and actually moving forward. She created a high standard for our team. I had the opportunity to work closely with her at ARM and would jump at the chance to do so again."
- Jess M., Chief of Staff
Stop carrying what your business can't afford to keep working around.
The Fit Call is free. The diagnostic is one session. What you find out determines what's worth building next.
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